What are two barriers to adoption within an organization? (Choose two.)

1. A. solution implemented by partner
2. B. agile development model
3. C. inadequate knowledge and skills
4. D. centralized IT organization
5. E. organizational silos

Correct Answer: AC

Which expense is an operating expense (OPEX)?

1. A. payroll
2. B. computer equipment
3. C. software
4. D. office improvements

Correct Answer: A

Which outcome is the best that a Customer Success Manager can achieve for a customer?

1. A. adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business
2. B. full adoption of all the technologies the customer purchased
3. C. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
4. D. ensuring the customers deployment teams and end users are trained and ready to adopt the technology

Correct Answer: C

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

1. A. number of users registered, bandwidth utilization, number of training sessions user joined
2. B. number of users registered, service logs, number of users
3. C. number of users registered, number of meetings user initiated, number of meetings user joined
4. D. network utilization, number of meetings user initiated, number of users

Correct Answer: C

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

1. A. Twice yearly student and staff surveys with two QUESTION NO:s related to IT
2. B. Measure the number of complaints raised by students
3. C. Combination of tailored surveys and IT tools-based metrics
4. D. Implement staff Super Users to provide feedback

Correct Answer: B