What documents are expected to be filled out by customers/partners before contacting support in Avaya's Diagnostic Methodology program?

1. A. Problem Clarification
2. B. Cause
3. C. Knowledge Management
4. D. Details/Findings
5. E. Problem Statement
6. F. Troubleshooting steps taken

Correct Answer: ACE

Refer to the Exhibit.

What are the necessary configurations needed to enable a call between AST 1011111 and Remote Worker AST 1011112? (Choose all that apply.)

1. A. Enable NAT traversal in Avaya Aura® Session Manager (SM).
2. B. Configure a trusted SIP Entity and Entity link for remote workers in Avaya Session Border Controller for Enterprise (SBCE).
3. C. Disable SIP Options in Avaya Session Border Controller for Enterprise (SBCE).
4. D. Set the Remote Worker AST to register from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Public IP address.
5. E. Configure the Remote Worker AST differently from the Office Worker AST in the Avaya Aura® System Manager (SMGR) user profiles.

Correct Answer: ABDE

Which three statements describe steps for searching for an Avaya Aura® System Manager (SMGR) log containing the phrase 'down'? (Choose three.)

1. A. Export the entire log file to your local PC, and then locally search with an application.
2. B. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, thenEnable, and type 'down' into the Message box, then click on Apply.
3. C. Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type 'down' into the text contains box, then click on Apply.
4. D. Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type 'down' into the text search box, then click on Apply.
5. E. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type '-m down' into the Message box, then click on Apply.
6. F. Use the Linux command grep -iR "down" /var/log/avaya

Correct Answer: ABF

Which event packages would you expect to see an AST Endpoint subscribe to in Avaya Aura® System Manager?

1. A. dialog, avaya-cm-feature-status, avaya-ccs-profile, reg and message
2. B. avaya-cm-feature-status, entity links, reg and message-summary
3. C. avaya-ccs-profile, network status and message-summary dialog
4. D. dialog, avaya-cm-feature-status, avaya-ccs-profile and network status
5. E. entity links, avaya-cm-feature-status, avaya-ccs-profile and reg

Correct Answer: A

Who is primarily responsible for completing Discipline 4 – Determining Root Cause, of the 8D Troubleshooting Methodology?

1. A. The customer
2. B. Avaya Tier 1
3. C. Avaya Tier 3
4. D. Avaya Tier 4
5. E. Avaya Tier 2

Correct Answer: E