What is the maximum number of agent web chat sessions that is supported on the highest class server?

1. A. 25
2. B. 50
3. C. 75
4. D. 100

Correct Answer: B

Which statement is true about the ability to look up customers in Cisco Context Service?

1. A. Exactly one customer object is returned, based on the search parameters that are provided
2. B. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
3. C. An array of customer objects is returned, based on the search parameters that are provided.
4. D. Cisco Context Service does not provide the ability to look up customers.

Correct Answer: C

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

1. A. Agent Name
2. B. WrapUp Time
3. C. Service Level
4. D. Overflow CSQ
5. E. Automatic Work
6. F. CCX Application

Correct Answer: BCE

What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

1. A. 50
2. B. 150
3. C. 300
4. D. 400

Correct Answer: C

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

1. A. Longest available
2. B. Least skilled
3. C. Most handled contacts
4. D. Most skilled

Correct Answer: AD