Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

1. A. Premium only
2. B. Enhanced and Premium only
3. C. Standard, Enhanced, and Premium
4. D. Cisco Unified Contact Center Express does not support an embedded Internet browser

Correct Answer: A

Which statement is true about the default script field when adding an application?

1. A. When a caller does not enter a choice in a Menu step, it will execute the default script.
2. B. Any problems running the configured script will cause the default script to be executed.
3. C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
4. D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Correct Answer: B

An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

1. A. Cisco Unified CCX Standard
2. B. Cisco Unified CCX Enhanced
3. C. Cisco Unified CCX Premium
4. D. Cisco Unified CCX Enterprise
5. E. Cisco Unified IP IVR

Correct Answer: B

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

1. A. ASR or TTS servers
2. B. wallboard server
3. C. SMTP server
4. D. enterprise database

Correct Answer: A

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.1 Standard deployment?

1. A. 150
2. B. 200
3. C. 300
4. D. 400

Correct Answer: C