Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?

1. A. Cisco DHCP Monitor Service
2. B. Cisco AXL Web Service
3. C. Self-Provisioning IVR
4. D. Cisco XCP Authentication Service

Correct Answer: B
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/12_0_1/cup0_b_

An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue. Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?

1. A. CTI ProviderOpenRequest
2. B. CTI ProviderRequest
3. C. CTI OpenRequest
4. D. CTI AvailableRequest

Correct Answer: A

Refer to the exhibit

A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client Which action must the engineer take to resolve this issue?

1. A. Associate the User with the desk phone under the user configuration page on Cisco UCM
2. B. Select "Primary Line" under the user configuration page on Cisco UCM
3. C. Add the "Allow control of the device from the CTI" option under the client services profile configuration page
4. D. Add the "Allow control of the device from the CTI" option under the desk phone configuration page

Correct Answer: D

Refer to the exhibit.

Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?

1. A. Start the Cisco XCP Message Archiver.
2. B. Start the Cisco XCP Text Conference Manager.
3. C. Restart the Cisco XCP Directory Service
4. D. Restart the Cisco XCP XMPP Federation Connection Manager.

Correct Answer: B

Refer to the exhibit.

A collaboration engineer has integrated Cisco Unity Express with Cisco Unified Communications Manager Express and is experimenting with the MWI feature. With the current configuration, no MWI change occurs when leaving new messages or after playing new messages. Which two changes are needed to correct the configuration? (Choose two.)

1. A. ccn subsystem sip mwi sip outcall
2. B. ccn subsystem sip mwi envelop-info
3. C. sip-uano mwi-servermwi-server ipv4:172.16.1.254 expires 3600 port 5060 transport udp
4. D. ccn subsystem sip mwi sub-notify
5. E. sip-uano mwi-servermwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport tcp notify
6. F. sip-uano mwi-servermwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport udp unsolicited

Correct Answer: BC