Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

1. A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
2. B. The administrator must configure the Oracle Knowledge access settings in OFSC.
3. C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
4. D. Field personnel must be assigned Service Cloud access via the Service Portal interface.
5. E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Correct Answer: BC

When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

1. A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, theresource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
2. B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
3. C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
4. D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

Correct Answer: A

An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?

1. A. the ability to set travel optimization goals either based on time or distance
2. B. the ability to set travel optimization goals either based on cost or resource utilization
3. C. the ability to set travel optimization goals based on current traffic data
4. D. the ability to set travel optimization goals based on predicted traffic data

Correct Answer: A

A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop for about five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?

1. A. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
2. B. Deselect 'Use durations reported to enhance company-wide estimations' setting on the Resource Type configuration screen.
3. C. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
4. D. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.

Correct Answer: C

What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?

1. A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
2. B. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.
3. C. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
4. D. When the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.

Correct Answer: D