Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

1. A. Enable the 'Allow activity move via chat" for the "Technician" User Type.
2. B. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.
3. C. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.
4. D. Enable the "Allow inventory move via chat" for the "Technician" User Type.

Correct Answer: C
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAUTY/FAUTY.pdf (19)

Which statement is true regarding Travel Areas in OFSC?

1. A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.
2. B. A Travel Area can be assigned to a bucket or a resource.
3. C. Travel between work zones within different Travel Areas will not be calculated for statistical use.
4. D. A given work zone can be assigned to multiple Travel Areas.
5. E. Statistics are calculated using the travels between Travel Areas.

Correct Answer: A
Reference https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FAADU/Administration.htm#FAADUViewTrave

A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?

1. A. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
2. B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
3. C. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
4. D. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.

Correct Answer: D

Which two statements are true regarding integrations between OFSC and DBaaS?

1. A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
2. B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
3. C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
4. D. DBaaS integration enables OFSC to act as a system of record for activity data.

Correct Answer: AB

A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

1. A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
2. B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
3. C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
4. D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

Correct Answer: C