You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?

1. A. enable "not started" trigger
2. B. enable "day before trigger"
3. C. support of preferred resources
4. D. support of time slots
5. E. calculate activity duration using statistics
6. F. support of links

Correct Answer: ABF
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf

Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

1. A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
2. B. Create a new (simultaneous) Link Template with default values.
3. C. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.
4. D. Create a new (related) Link Template with default values.

Correct Answer: A
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLin

Your customer's technicians need to be able to send a notification to a 3rd-party system that a particular step has been taken while working on an activity.
You need to create an action link that can be used by the technician to initiate this notification. This message will use the launch condition "Service request is created".
What base action must you specify?

1. A. 'send_request'
2. B. 'change_activity'
3. C. 'create_request'
4. D. 'create_activity'

Correct Answer: C

What happens when you enable the assignment parameter "Limit work by points"?

1. A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
2. B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
3. C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
4. D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Correct Answer: D
https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

1. A. A given launch condition can be assigned to multiple message scenarios simultaneously.
2. B. A given launch condition can only be assigned to one message scenario at a time.
3. C. A given message scenario can only include one launch condition at a time.
4. D. A given message scenario can include multiple launch conditions simultaneously.

Correct Answer: BD
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf